Best Service is No Service
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed ...
Service
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Service
"A considered use of fresh, bright flavours and produce is a constant delight throughout this lovely book. It is a beauty, and reflects Anna's soul in each dish." - Jeremy Lee ¿ "A peek behind the doors of a vibrant restaurant kitch...
Service
A darkly comic novel set on the lower slopes of the Los Angeles literary world. I stepped out to behold a crimson-streaked sky that would soon be adorning ten thousand Instagram posts, and walked down the sleepy residential streets, suffused with a soft and forgiving evening light, to the main drag. It felt like the end here, both sanctuary and termination: a soft place of harsh realities where a sun that once meant something barely brushed against the world. The perfect spring evening was blighted only by the citizenry. A journalist in his late forties--having lost his job as a consequence of the death of print media--finds himself working at a bookstore in a rapidly gentrifying Los Angeles neighborhood, where he is thrown into the company of a younger generation with whom he has little in common. Embittered by his lowly position at this late stage of what had once been a promising career, he collapses his longtime ambition of writing a novel into a hilariously cathartic litany of
Service
'Highly accomplished, deeply satisfying ... I marked up almost every page' TLS 'Laugh-out-loud funny' DAILY MAIL 'My favourite nihilistic romantic' RACHEL KUSHNER 'A brutally honest, insightful, intelligent and absolutely hilarious novel' MICHAEL IMPERIOLI What's this book about? Is there a restroom? Do you have gluten-free bagels? Do you work here? Do you have a restroom? Do I buy books or rent books or what? Still a bookseller in his late forties, Sean knows that the worst thing about a bookshop is the customers. Then there's the gift-wrapping, the invoicing, the Yelp reviews. The overwhelming sense of self-loathing after another day of not writing a novel yourself. While Sean's book remains unfinished, his city has changed around him. As have friends and acquaintances, at least the ones who keep in touch. The service industry is different, too. But what, or whom, is he serving anyway? Biting, hilarious and self-aware, John Tottenham's debut novel is a razor-sharp dissection of
Service
New in paperback: the conversation-starting, engrossing novel about power and consent in the pressure cooker of a high-end restaurant When Hannah learns that famed chef Daniel Costello is facing accusations of sexual assault, she's thrown back to the summer she spent waitressing at his high-end Dublin restaurant - the plush splendour of the dining rooms, the wild parties after service, the sizzling tension of the kitchens. But Hannah also remembers how the attention from Daniel soon morphed from kindness into something darker. Now the restaurant is shuttered and Daniel is faced with the reality of a courtroom. His wife Julie is hiding from paparazzi lenses behind the bedroom curtains. Surrounded by the wreckage of the past, Daniel, Julie and Hannah must reconsider what happened at the restaurant. Their three different voices reveal a story of power and complicity, the lies we tell and the courage it takes to face the truth.
Service
'Switchblade sharp fiction for the work-life unbalanced' GLEN JAMES BROWNDanielle MacKinnon's nearly thirty and still hasn't got her life sorted. Her job as a PA to the blithely privileged Jeannie is boring, and existentially depressing, and now, after a break-up, she needs to find somewhere to live for the next two months.Her best friends Ben and Anita are keen to help, but Danielle's broke, burning through couches and good-will, until she gets an unexpected proposal from Jeannie. Danielle can stay at Westerley, the sprawling Yorkshire estate where Jeannie grew up. They need someone to look after the old place anyway. She'd be doing them a favour.At Westerley, Danielle luxuriates in her idyllic, borrowed life as lady of the manor - but the house is big, old and uneasy. It's a strange place to live alone. The sleep paralysis that began in London is beginning to worsen.And then Jeannie arrives unannounced. Working for her, serving her, living in her house, the razor-thin boundaries begin Danielle and her boss begin to dissolve. Soon their relationship slides into something older, stranger and harder to name.Something is happening at Westerley. Things where they shouldn't be. The shadow of a maid sweeping in the dawn light. But is the house really haunted? Or is Danielle?
Service
Lori works illegally in a rented flat in central London, living in fear of police raids which could mean losing her small daughter and her dream of a new life. Freya is a student who finds she can make far more money as an escort than she could in...
Service Modelling
Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a struc...
Next Generation Mobile Application in Cloud Computing
We have evaluated a RESTful web service for mobile devices, where we developed RESTful and conventional SOAP benchmarking web service. Benchmarking includes basic RESTful Web Services, Weather Web Service, parsing of Yahoo Weather service that is ...
Service is Front Stage
This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this...
ITIL Service Strategy
ITIL Service Strategy lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide to the best practi...
New Service Development
The service paradigm is changing from the traditional concept of a service transaction to one of the service experience. Starbucks Coffee, Disney World, and Planet Hollywood, all define their perspective services as experiences. As businesses expl...
Activator Advantage
A proven approach used by today's best professional service partners to win, retain, and grow client relationships. There is a growing problem in the professional services industry that is often acknowledged but rarely discussed: clients-even long...
Services Marketing B&W
This new international edition of Services Marketing provides an up-to-date and comprehensive overview of the services marketing industry focusing strongly on customer satisfaction, service quality and customer service. Building on the seminal wor...
Service Industries in the World Economy
The geography of services is no longer of local or national significance: it now embraces the international stage. Service industries have enabled, and themselves become participants in, world trade. Although this is not a new role, during the 198...
Competing in a Service Economy
Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Sy...
Pro-Poor Strategies in Urban Water Provisioning
Water utilities are the main instrument for countries to achieve universal service coverage. In pursuing universal service coverage, water utilities have turned to pro-poor water services to extend water services in low-income areas. This thesis d...
The Best of Robert Service
The Best of Robert Service
Mobile Service Innovation and Business Models
Modern economies depend on innovation in services for their future growth. Service innovation increasingly depends on information technology and digitization of information processes. Designing new services is a complex matter, since collaboration...
Service User and Carer Participation in Social Work
This is the first text to examine the principal elements of service user involvement and participation across both adult and children's services. A valuable learning resource, it draws together information from research, service users, carers and ...
This is Service Design Thinking. Basics - Tools - Cases
This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate...
Service Desk Handbook - A guide to service desk implementation, management and support
An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have beco...
Service-Oriented Architecture Governance for the Services Driven Enterprise
A must-have guide for all companies undertaking service-oriented architecture (SOA) and IT governance Service-Oriented Architecture Governance for the Services Driven Enterprise expertly covers the business, organizational, process, compliance, se...
Services Marketing: Integrating Customer Service Across the Firm 4e
Successful businesses recognize that the development of strong customer relationships through¿ quality service (and services) as well as implementing service strategies for competitive advantage¿ are key to their success. In its fourth Eur...
Service Design
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for c...
Service Innovation Framework
This study identifies critical success factors and important approaches that service companies can utilize in the design of products, services, and programs. It is common for service companies to have design teams that are responsible for facilita...
Marketing Services
Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the rel...
Providing Quality in the Public Sector
This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted...
This Is Service Design Doing
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specifi...
This Is Service Design Doing
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specifi...
This is Service Design Doing
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specifi...
This Is Service Design Methods
In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation...
Public Service Interpreting
Public Service Interpreting is¿a field of central interest to those involved in ensuring access to public services. This book¿provides an overview of current issues through a multi-faceted approach, situating the work of public service interpreter...
Service Innovation
All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in the book are: (1...
Service Economies
Service Economies presents an alternative narrative of South Korean modernity by examining how working-class labor occupies a central space in linking the United States and Asia to South Korea's changing global position from a U.S. neocolony to a ...