Assertiveness Workbook
Do you want to be more assertive and get what you want in all aspects of life? Do you want to develop life-long confidence, greater self-esteem and a more effective communication style? This new Teach Yourself Workbook doesn't just tell you how to...
Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Make every day a WOW day for your customers, your staff-and your bottom line! "In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture...
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! "Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders...
Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate busi...
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company...
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery ...
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pron...
Art as Cognition: How Gist Reframes the Aesthetic Experience as Conversation
To explicate this, the book provides background information into recent findings in visual science that support this emphasis on low-level features, particularly within the framework of very early perception known as gist perception, which is experienced in the first approximately 300 ms.
Fields in Motion
Fields in Motion: Ethnography in the Worlds of Dance examines the deeper meanings and resonances of artistic dance in contemporary culture. The book comprises four sections: methods and methodologies, autoethnography, pedagogies and creative proce...
Republic of Letters
In the first major reinterpretation of the French Enlightenment in twenty years, Dena Goodman moves beyond the traditional approach to the Enlightenment as a chapter in Western intellectual history and examines its deeper significance as cultural ...
Becoming a Woman in the Age of Letters
Over the course of the eighteenth century, increasing numbers of French women, from the wives and daughters of artisans and merchants to countesses and queens, became writers-not authors, and not mere signers of names, but writers of letters. Taki...
Genetic Dilemmas
What limits the genetic choices parents make for their children? Is it okay to select the sex of our children, or for deaf parents to select deaf children? In this second edition of Genetic Dilemmas, Davis argues that parental reproductive autonom...
When Fish Fly
"You can energize your people and delight your customers by modeling the fabulous ideas that come from the World Famous Pike Place Fish Market." -- Ken Blanchard, co-author of The One Minute Manager In this revealing business advice book...
Environmental Archaeology
Archaeologists today need a wide range of scientific approaches in order to delineate and interpret the ecology of their sites. Dena Dincauze has written an authoritative and essential guide to a variety of archaeological methods, ranging from tec...
Culturally Inclusive Educator
The Culturally Inclusive Educator asks educators to consider what they can do differently to create a welcoming, inclusive, and exciting environment for the 21st century. Based on the author's national research and consulting work, this book exami...
Writing Skills for Nursing and Midwifery Students
Nursing and midwifery students are required to communicate in writing in a variety of forms, for a variety of potential audiences including their colleagues, allied health professionals, administrators and, most importantly, their patients and the...
Sinful Tunes and Spirituals
From the plaintive tunes of woe sung by exiled kings and queens of Africa to the spirited worksongs and "shouts" of freedmen, enslaved people created expansive forms of music from the United States to the West Indies and South America. D...
Furnishing the Eighteenth Century
Furnishing the Eighteenth Century provides an illuminating, interdisciplinary look into European and American furniture during the century that connoisseurs and collectors consider its golden age. Lavishly illustrated, this eclectic and lively col...
Furnishing the Eighteenth Century
Furnishing the Eighteenth Century provides an illuminating, interdisciplinary look into European and American furniture during the century that connoisseurs and collectors consider its golden age. Lavishly illustrated, this lively collection of es...
Pentecostalism and Development
Development was founded on the belief that religion was not important to development processes. The contributors call this assumption into question and explore the practical impacts of religion by looking at the developmental consequences of Pente...
Life After Trauma, Second Edition
Trauma can turn your world upside down--afterward, nothing may look safe or familiar. This compassionate workbook has already helped tens of thousands of trauma survivors start rebuilding their lives. Full of practical strategies for coping and se...
Marie Antoinette
Marie-Antoinette is one of the most fascinating and controversial figures in all of French history. This volume explores the many struggles by various individuals and groups to put right Marie's identity, and it simultaneously links these struggle...
