A Guide to Customer Service Skills for the Service Desk Professional
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and ...
Leo Tolstoy
War and Peace and Anna Karenina are widely recognised as two of the greatest novels ever written. Their author, Leo Tolstoy, has been honoured as the father of the modern war story; as an innovator in psychological prose and forerunner of stream o...
Flossie Teacakes' Guide to English Paper Piecing
In a sea of quilting project books, Flossie Teacakes' Guide to English Paper Piecing stands alone. Drawing together many disparate strands, this comprehensive guide offers up a deeper exploration of this precision patchwork craft, providing everyt...
Shakespeare Only
Three decades of controversy in Shakespeare studies can be summed up in a single question: Was Shakespeare one of a kind? On one side of the debate are the Shakespeare lovers, the bardolaters, who insist on Shakespeare's timeless preeminence as an...
Shakespeare's Tribe
Most contemporary critics characterize Shakespeare and his tribe of fellow playwrights and players as resolutely secular, interested in religion only as a matter of politics or as a rival source of popular entertainment. Yet as Jeffrey Knapp demon...
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Längs Göteborgs kuster, kajer och kanaler : skrönor och fakta för båtfarare, göteborgare och helt vanliga medborgare
Längs Göteborgs Kuster, kajer och kanaler är Ted Knapps uppföljare till skärgårdsälskarnas favorit, "Längs kusten i Bohuslän", och tar över där denna satte punkt vid det gamla treriksmärket "Danmars Lilja". I överskådlig och ro...
The Names: A Read with Jenna Pick
THE YEAR'S BREAKOUT NOVEL AND WORD-OF-MOUTH HIT--A NEW YORK TIMES BESTSELLER AND READ WITH JENNA PICK 'Dazzling. . . Knapp tirelessly and beautifully replicates not just loss and grief but endless rebirth and delight.' --The Washington Post 'Elegant. . . this is a wholly original work.' --People Magazine 'A magnificent novel.' --Geraldine Brooks, Pulitzer Prize-winning author of Horse The extraordinary novel that asks: Can a name change the course of a life? In the wake of a catastrophic storm, Cora sets off with her nine-year-old daughter, Maia, to register her son's birth. Her husband, Gordon, a local doctor, respected in the community but a terrifying and controlling presence at home, intends for her to name the infant after him. But when the registrar asks what she'd like to call the child, Cora hesitates... Spanning thirty-five years, what follows are three alternate and alternating versions of Cora's and her young son's lives, shaped by her choice of name. In richly layered
Flora
Flora [Bok / Inbunden]
Ruby Red Shoes Goes To London
Ruby Red Shoes is a white hare who lives in a prettily painted caravan with her grandmother. Ruby is gentle, cheerful and enchanting. She is a very aware hare and loves animals and people, trees and nature - not forgetting red shoes . . . She also...
Ruby Red Shoes: A Very Aware Hare
A charming, heartwarming tale, Ruby Red Shoes: A Very Aware Hare is about a hare who treats everyone's feelings with great care. Ruby Red Shoes is a white hare who lives in a prettily painted caravan with her grandmother. Ruby is gentle, cheerful ...
Let's Find Momo Outdoors!
Explore the great outdoors with Momo the adorable border collie and his new puppy companion Boo in this bright, friendly board book! Babies, toddlers, and parents will love playing hide-and-seek with Momo. Beloved border collie Momo is back...if y...
Last Christians
A Westerner's travels among the persecuted and displaced Christian remnant in Iraq and Syria teach him much about faith under fire. Gold Medal Winner, 2018 IPPY Book of the Year Award Silver Medal Winner, 2018 Benjamin Franklin Award Finalist, 201...
Dostoevsky's the Idiot
This book, part of the acclaimed AATSEEL Critical Companions series, is designed to guide readers through Dostoevsky's most mysterious and confusing work. It begins with introductory essays looking at where, when, and how The Idiot was written and...
Namnen
Kan ditt namn bestämma ditt öde? Vem skulle du vara om du fått ett annat namn?Året är 1987 och Coras man Gordon vill att de ska döpa sin nyfödde son efter honom, helt enligt familjetraditionen som han gärna vill upprätthålla. Men Cora är mer tveksam. Vad skulle det göra hennes son till för människa om han får sin pappas namn? Skulle han bli en annan person om han fick ett annat namn?Morgonen efter en storm går Cora för att registrera sonens namn och när Cora ställs inför beslutet tvekar hon. Att gå emot Gordons önskan kommer att få konsekvenser, men är det rätt att hennes son ska ärva ett namn med allt vad det innebär? Det val hon gör i det här ögonblicket kommer att forma deras liv.Sju år senare heter hennes son Bear, ett namn som hans storasyster valt och som kommer att visa sig vara lika katastrofalt som stormen det uppstod ur. Eller så heter han Julian, namnet som hans mor bestämde sig för, i tron att det skulle göra det möjligt för honom att bli sin egen. Eller så heter han trots allt Gordon, döpt och uppväxt som en avbild av sin far. Tre namn och tre helt olika versioner av ett liv.Namnen är en starkt gripande och hoppfull berättelse om tre namn, tre versioner av ett liv och de oändliga möjligheter som ett enda beslut kan ge upphov till. Namnen är en berättelse med ett Sliding Doors-liknande upplägg, om kärlekens oändliga förmåga oavsett vad ödet har i beredskap.Florence Knapp har tidigare skrivit en fackbok om en flera hundra år gammal metod för att tillverka lapptäcken, samt bidragit till en bok för Victoria & Albert Museum. Hon bor strax utanför London med sin man och deras hund. Deras två barn har nu lämnat boet. Namnen är Knapps debutroman och kommer att översättas till fler än tjugofem språk."Den bästa debutromanen på åratal!" Sunday Times"Kraftfull, rörande och vacker." Marian Keyes"Vackert skriven, intelligent och ömsint." Jojo Moyes"En originell och känslomässigt djup roman, och efter att jag läst klart kunde jag inte sluta tänka på den." The Observer"Gripande, tankeväckande och synnerligen trovärdig." The Times"Oväntat glädjefylld och med ett driv som en thriller. /.../ Knapp återger outtröttligt och vackert inte bara förlust och sorg, utan också återfödelse och glädje." The Washington Post"Enastående! En fantastisk, hoppfull och ljuvlig roman. Den är väldigt speciell. Läs den!" Chris Whitaker"Ett gediget romanbygge. (...) Levande, dynamiska personporträtt." Lisa Elina Lundström, BTJ-häftet
In the Name of Plants
The names of plants that are so familiar to us -magnolia, bougainvillea, sequioa - may just be names, but behind the names lie stories of espionage and heroism, rivalry and mystery and inspiration. In the Name of Plants relates the stories of thes...
Therapeutic Communication
The Second Edition of Herschel Knapp's Therapeutic Communication: Developing Professional Skills provides beginners and seasoned professionals with the skills to navigate the facts and feelings endemic to professional therapeutic comm...
Find Momo across Europe
Play hide-and-seek with Momo, the bandana-wearing, head-titling border collie, who loves to tuck himself away for the stunning photographs taken by his BFF Andrew Knapp. The pair s first books Find Momo, Find Momo Coast to Coast, and the board boo...
Let's Find Momo!
Look for Momo hiding on a farm, in a bookstore, at a construction site, and in other unlikely locations (the photos are also loaded with other hidden objects for kids and parents to find together). Perfect for bedtime reading, car trips, playtime,...
Find Momo
Meet Momo, a border collie who loves tagging along on adventures and getting his picture taken. Find Momo is more than a photo book: it's a game, and it's up to you to find out where the playful pup is hiding. Fans of photographer Andrew Knapp's p...
Click: How to Make What People Want
From the New York Times bestselling authors of Sprint, a guide for starting big projects the smart way--based on firsthand experience with more than three hundred new products and businesses. Every big project--whether it's creating new technology, developing a fresh line of sneakers, or opening a neighborhood caf --requires a major investment to get off the ground. Unfortunately, most big projects flop with customers. Too many teams waste time, money, and opportunity because they follow the wrong strategy and lose sight of what really matters: Do people want what you're making? Does your solution click with customers? Jake Knapp and John Zeratsky--two brilliant product designers who spent years at Google Ventures and elsewhere before founding a venture capital firm together--have helped hundreds of teams bring new products and services into the world. As designers and investors, they have a front-row seat to some of the world's most successful startups. Click introduces the
Ruby Red Shoes Goes To Paris
Join Ruby Red Shoes on her second adventure: in Paris! Ruby Red Shoes and her grandmother are on holiday in Paris and Ruby is fizzing with excitement as she explores. She practices her best French, eats buttered baguettes, and scoots about with a ...
Extraordinary Orchids
Orchids fascinate. Parts of the orchid flower have shapes unlike any other flowering plant, and the sheer number of species means that their variety is seemingly endless, with an ability to interbreed and create ever more fantastical forms. Extrao...
